Customer Service and Upselling Techniques
Empower your bar staff to boost bottom-line profitability by enabling them to understand the drivers of your business and importance of the part they play in this process.
Talented bar staff know how to create the ultimate customer experience, upselling drinks without effort, serving the perfect drink for that customer at that particular time, while simultaneously playing the role of listener & life coach.
Understanding what it takes to plan and create an amazingly tempting drinks menu, and to serve that menu with class and flair requires a lot of talent and skill. These skills come naturally to some but can most definitely be taught to others
The return on investment businesses see from our staff training significantly outweighs the course cost. Call us to find out more about this highly sought after training.
Even ordering a G&T can be turned into an WOW experience with significant additional contribution to the bottom line. These skills come naturally to some but can most definitely be taught to others.
Any further course questions please contact: [email protected]
Understand the importance of excellent customer service, anticipating needs, reading customers & tactics for upselling customers on more expensive drinks
Be informed about brand knowledge & benefit from product discussion
Get hands on experience through role play
Understand the basic principles of Beverage financials & the part their role plays in this process
Be motivated by this positive, informative experience and be excited about implementing their learnings, with your support. Date: TBC
Time: 2.5 hours
Richard LindenOWNER/HEAD INSTRUCTOR
Leaving his native Sweden, Richard has travelled the world in pursuit of bar and hospitality expertise. From the UK, where he spent five years in the Chewton Glen five star resort that is consistently voted in the top hotels in the world, to Thailand where he worked as the Head Instructor at the European Bartending School. On these shores, Richard trained for three years under our celebrity hotelier Francis Brennan at The Park Hotel Kenmare, as well as being restaurant and bar manager at the Michelin Star Cliff House Hotel.Richard is passionate about sharing his expertise and empowering bar staff to become the best they can be. Read testimonials from those who have attended his courses. Book now, you won’t be disappointed.
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